Discovering and Documenting Business and User Requirements to Develop Quality Solutions

Duration: 2 Days | 15 Contact Hours | 15 PDUs | Code: BAGD

Discovering and Documenting Business and User Requirements to Develop Quality Solutions

Gaining an understanding of all your project stakeholders detailed requirements, and then documenting them to create a clear picture of what needs to be delivered, are critical elements of any project. The solution that your project supplies has to meet the stakeholders underlying needs, so identifying those needs up front will save time and money and improve the overall quality of your product.

This action-based workshop uses a case study approach with hands-on exercises where participants will learn the knowledge, skills, tools and techniques to gather and document business requirements in accordance with the framework defined in A Guide to the Business Analysis Body of Knowledge (BABOK® Guide) published by the International Institute of Business Analysis (IIBA®).

You will learn how the different types of business and user requirements contribute to the development of a business requirements document, how to define the project vision and scope, how to perform stakeholder analysis, and collect and validate the requirements.

Program Outline


  • Course Structure and Objectives
  • Business Analysis Framework Overview
  • The role of BA in requirements gathering and documentation

Different types of Requirements

  • Different levels of requirements
  • Define business rules
  • Criteria for effective requirements

Collecting Requirements

  • Common challenges in requirements gathering
  • Techniques for collecting requirements
  • Determine the most appropriate techniques for requirements gathering at different points of the project life-cycle

Documenting Requirements

  • Common challenges in requirements documentation
  • Determine how much detail is needed
  • Guidelines for documenting effective business requirements

Baselining Requirements Document and Managing Changes

  • The process for finalizing requirements documents for baseline management
  • Requirements change management process

Who Should Participate

This course is perfect for business analysts, project managers, team leaders, business consultants, business process owners, systems analysts, software engineers, software developers, testers, quality assurance analysts or anyone whose job involves defining and managing requirements to support project scope management

Learning Objectives

At the end of this action-based workshop, participants will be able to:

  • Explain how the different types of requirements contribute to the development of a business requirements document

  • Describe the business analyst role in enterprise analysis and reports generated

  • Define solution vision and scope

  • Develop an effective business analysis plan

  • Use tools and techniques to collect and document business and user requirements

  • Apply techniques for validating requirements, decision making and getting approval


This course qualifies for 10 Professional Development Units (PDUs) under Project Management Institute (PMI) Continuing Certification Requirements (CCR) program Category A.

Train with EPM and you’re in good company


Our trainers have many years of project management, leadership and training experience. All have used the processes, tools, techniques and good practices outlined in the Project Management Institute PMBOK® Guide and are able to relate this knowledge to the running of successful projects in industry.


Our group exercises and exam practice questions have been developed over many years following Instructional Design techniques. All materials are regularly updated based on participant feedback and current industry good practices.


Our workshops are conducted in a group environment where participants are encouraged to participate in individual and team activities to promote learning, build team morale and reinforce understanding of concepts.


Funding support for training courses. Terms and conditions apply.

Training Assistance Scheme: SBL & SBL Khas Scheme


The SBL & SBL Khas programme provided by HDRF, Malaysia supports the course and exam fees, capped at RM1,300 per day for Company-sponsored trainees from HRDF Registered Employers. Prior approvals must be obtained from HRDF.