Crisis communications is not communications as one knows it. What we say, who to say, when should we say, and how we say it - all these can lessen or exacerbate the crisis situation for us. If our communication to different audiences is misunderstood ever so slightly, it can render us to be a liar or else be perceived as incapable of managing the crisis situation. This raises concerns in stakeholders which could instigate them to act in ways detrimental to us.
The course provides participants with understanding on the pressing needs of key stakeholders during a crisis time. Communication planning essentially creates bridges with each audience according to the time they need or expect to be informed.
Crafting communication messages from one scenario and render them suitable to meet the requirements of each audience is key. But how we deliver the communication is also important in appeasing an already irate audience.
CEO/MD, communications directors/managers and managers will benefit from this course.
2. Case studies of Crises Communications
3. Crisis Management Planning
4. Crisis Communications Workshop