A crisis situation is an enemy soldier that has infiltrated into your space and is bent on causing maximum destruction. A crisis invariably starts with something small but then escalates into an emergency, and into a crisis before resulting in a disaster. Recent crises situation were: SMRT train breakdowns (2011), Little India (2012), MH 370 (2014), etc.
No one is born with crisis management skills. Most top managers do not have them as well. But those who had experienced a crisis event will attest to it as a foreboding experience when life is thrown into total disarray.
Without a crisis management capability, the organisation will find itself in quite a chaos, with people responding differently, some constructively but others destructively. Usual management leadership may not stand the strain and pressure of a major crisis.
The course provides participants with understanding on crisis situations: how one can happen, what then ensues and the resulting impact on people and organisation. Real-case studies and a simulation role-play exercise will highlight the required pre-requisites in both system and human capability manage crisis handling and crisis communications effectively.
CEO/MD, senior managers, BCM and crisis management personnel will benefit from this course.
2. Case studies of Crises Events
3. Crisis Management System 4A
4. Crisis Simulation (Role Play)