Crisis Management Implementer Course

Duration: 4 Days (9.00am - 5.00pm) | Code: JC-203

Course Objective

Dealing with an emerging crisis is like fighting a war. Unprepared and we lose with severe damages. With a crisis management capability in place, we will survive to continue operations.

No disaster ever happen without reason - the possibility of its happening pre-exists its disaster. The possibility is risk, which can be known, unknown or ignored. A disaster is the aftermath - when a risk materialized (i.e. an incident) and escalates to become an emergency that needed urgent attention, and for which if effective response is not taken, it evolves into a crisis situation and then culminating in a disaster.

Crisis management is the preparedness or the capability to manage the situation from its risk stage, till squashing it before it reaches its disaster state.

The course provides participants with understanding on crisis dynamics: how one can happen, what then ensues and the resulting impact on people and organisation. Real-case studies and a simulation role-play exercise will bring the realization that a crisis management system involving the entire organisation, in both system and human capability, is required so as to manage crisis handling effectively. Like fighting a war, there is no short cut to deal with a crisis.

CEO/MD, senior managers, BCM and crisis management personnel will benefit from this course.

Program Outline

1. Understanding Crises

  • How crisis starts, escalates into a full blown disaster
  • Damage trajectory and the 6 patterns of crisis situations
  • Human psyche during a crisis event

2. Case studies of Crises Events

  • Reviews of good and poor business resilience (real cases)
  • Overview of Global and Organisational Threats

3. Crisis Management System 4A

  • Crisis Management System - requirements
  • Risk Management
  • Business Continuity Planning
  • Crisis Management Framework
  • Crisis Communications

4. Crisis Simulation (Role Play)

  • Choice (a) Pandemic Outbreak in Singapore
    A terrible disease outbreak that brings Singapore to its knees. This is modelled on a deadly pathogenic strain of virus that occurred in 1990's and is still active today.
  • Choice (b) Hotel Fire
  • A massive fire-out outbreak that brings up twists and turns that the hotel management needs to address. This is modelled on the MGM Grand fire in 1980 that killed 85 people.