Working With Project Stakeholders to Define and Manage Effective Solutions To Business Needs

Duration: 3 Days | 24 Contact Hours / PDUs | Code: BAFM

About The Program

The field of Business Analysis is experiencing rapid growth as Business Analysts become an essential part of today’s project teams, using their skills to define business problems, opportunities, business needs, and recommend solutions that deliver value.

This workshop uses a case study and hands-on approach for participants to understand the business analysis process from the onset through post implementation review. The workshop focuses on knowledge areas, underlying competencies and techniques described in the BABOK® Guide (A Guide to the Business Analysis Body of Knowledge) published by the International Institute of Business Analysis (IIBA®). This course aligns with the BABOK® Guide version 3.0 of the International Institute of Business Analysis (IIBA®).

Program Outline

Overview of Business Analysis

  • Overview of the BABOK® Guide
  • Key terms and concepts

Business Analysis Planning & Monitoring

  • Plan Business Analysis Approach
  • Plan Stakeholder Engagement, Governance, and Business Analysis Information Management
  • Identify Business Analysis Performance Improvements

Elicitation and Collaboration

  • Prepare for Elicitation
  • Conduct Elicitation
  • Confirm Elicitation Results
  • Communicate Business Analysis Information
  • Manage Stakeholder Collaboration

Requirements Life Cycle Management

  • Trace, Maintain, and Prioritize Requirements
  • Assess Requirements Changes
  • Approve Requirements

Strategy Analysis

  • Analyze Current State
  • Define Future State
  • Assess Risks
  • Define Change Strategy

Requirements Analysis and Design Definition

  • Specify and Model Requirements
  • Verify Requirements
  • Validate Requirements
  • Define Requirements Architecture
  • Define Design Options
  • Analyze Potential Value and Recommend Solution

Solution Evaluation

  • Measure Solution Performance
  • Analyze Performance Measures
  • Assess Solution and Enterprise Limitations
  • Recommend Actions to Increase Solution Value

Underlying Competencies, Perspectives, and Techniques

Who Should Participate

This course is suitable for those who seeks to moving into a business analysis role who have had little or no training in business analysis, anyone who is seeking a career in business analysis, managers who manage business analyst(s) or anyone who desires to have a better understanding of business analysis and the role of a business analyst.

Learning Objectives

At the end of this action-based workshop, participants will be able to:

  • Equip learners with a structured business approach to conduct business analysis work

  • Apply knowledge, skills, tools, and techniques from the six knowledge areas defined in the BABOK® Guide

  • Contextualize the business analysis approach and techniques for business analysis work

  • Contextualize the application of business analysis underlying competencies for business analysis work

  • Identify your strengths and weaknesses in each area of the ECBA™ syllabus, to help you to revise effectively and increase your chances of passing the ECBA™ exam


This course qualifies for 24 Professional Development Units (PDUs) under Project Management Institute (PMI) Continuing Certification Requirements (CCR) program Category A.


Our trainers have many years of project management and training experience in the processes, tools, techniques and good practices outlined in the Project Management Institute PMBOK® Guide and are able to relate this knowledge to the running of successful projects in industry.


Our group exercises and exam practice questions have been developed over many years following Instructional Design techniques. All materials are regularly updated based on participant feedback and current industry good practices.


Our workshops are conducted in a group environment where participants are encouraged to participate in individual and team activities to promote learning, build team morale and reinforce understanding of concepts.

Training Grants

Funding support for training courses. Terms and conditions apply.


Not Available.

Training Assistance Scheme:

HRD Corp Claimable Courses is a dedicated programme designed to assist employers in retraining and upskilling their employees in line with their operational and business requirements. 

HRD Corp Claimable Courses supports the course and exam fees, capped at RM1,300 per pax/day for Face-to-face training and max RM700 per pax/day for Remote Online training with Company-sponsored trainees from HRD Corp. Registered Employers. Prior approvals must be obtained from HRD Corp.