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Duration: 2 Days | 15 Hours | Code: ISPM

Building Your Influencing Skills to Improve Team Performance and Reach Your Goals


Building Your Influencing Skills to Improve Team Performance and Reach Your Goals

The modern manager needs to influence people much of the time; by gaining support, inspiring your team members, persuading others to be your supporters and creating and maintaining lasting relationships.

You may also be given the responsibility of completing a project without having the necessary authority or resources to meet the challenge. You will face many occasions when you need to put forward your ideas in such a way that everyone will be convinced about them, and take the action which will help to achieve project success – instead of sitting around and blaming others or complaining about what needs to be changed.

This two-day action-packed workshop will give you the tools and techniques to improve your interpersonal communication, presentation and influencing skills, develop your credibility, and awaken your hidden potential to persuade others.

Program Outline


  • Course Structure and Objectives
  • Defining the different types of power and
  • Influencing techniques and their application
  • How to gain attention and involvement
  • How to understand the other party's needs and interests
  • Developing joint solutions with people
  • Understanding and responding to the situation and the needs, motivations and preferred communication style of others

Specific skills to increase your powers of persuasion:

  • Magical Memory skills
  • Powerful Presentation skills
  • Psycholinguistics in action

Influencing Through Technology

  • Learn to use the telephone and email to your
  • Dealing with difficult people and challenging behaviors

Who Should Participate

This course is for project managers, team leaders, business analysts, program managers, functional or department managers interested in developing their influencing skills to help achieve greater success at all levels of their organization.

Learning Objectives

At the end of this interactive workshop, participants will be able to:

  • Describe your own influencing style and effectiveness

  • Explain how to increase your influence and assertiveness

  • Apply rapport-building to gain commitment and collaboration from others

  • Explain how to present your ideas effectively

  • Describe how to deal with challenging behaviors

  • Apply techniques to increase your assertiveness to deal with strong characters and people in positions of authority


This course qualifies for 15 Professional Development Units (PDUs) under Project Management Institute (PMI) Continuing Certification Requirements (CCR) program Category A.

Train with ePM and you’re in good company

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Our trainers have many years of project management, leadership and training experience. All have used the processes, tools, techniques and good practices outlined in the Project Management Institute PMBOK® Guide and are able to relate this knowledge to the running of successful projects in industry.


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Our group exercises and exam practice questions have been developed over many years following Instructional Design techniques. All materials are regularly updated based on participant feedback and current industry good practices.


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Our workshops are conducted in a group environment where participants are encouraged to participate in individual and team activities to promote learning, build team morale and reinforce understanding of concepts.



Funding support for training courses. Terms and conditions apply.

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The CITREP II Expanded


The trainee or the organization can claim up to 70% of the nett payable course and certifications/ assessment fees (up to a maximum of $3,500 per trainee).

Productivity & Innovation Credit (PIC) Scheme


Under the PIC Grant for the Training of Employees, you can get 60% Cash Payout or 400% Tax Rebate on the total training amount spent by the Company, whether they are local or foreign employees.

Skim Bantuan Latihan (SBL) Scheme


The HRDF–SBL Scheme supports up to 100% of the course and exam fees, capped at RM1,300 per day for Company-sponsored trainees. Prior approvals must be obtained from HRDF.

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